Privacy Policy

CascadeCRM is operated by Mojave Capital, LLC ("we", "us"). This policy explains what information we collect when you visit https://cascadecommercial.lovable.app or use the CascadeCRM application, how we use it, and the choices you have.

1. Information we collect

• Account information: name, email address, password (stored hashed), and organization name.
• Google sign-in: if you choose "Continue with Google", we receive your name, email address and profile picture from Google. We do not request access to your Gmail, Drive, Contacts or any other Google data.
• Customer data: information you or your organization enter or import — properties, suites, tenants, vendors, leases, charges, payments, work orders and documents. This can include contact details of third parties (e.g., your tenants).
• Billing information: subscription payments are processed by our payment processor (Stripe). We do not store full card numbers.
• Usage and device data: IP address, browser type, pages visited and timestamps, collected through server logs and cookies.
• Advertising data: if you arrive from or interact with our ads, advertising partners such as Meta (Facebook/Instagram) and Google may use cookies, pixels or similar technologies to measure ad performance. See our Cookie Policy.

2. How we use information

• To provide, operate, secure and improve the service.
• To authenticate you and manage organization memberships.
• To process subscriptions and send service, billing and security messages.
• To process files you upload for import, including with AI models that extract records for your review. Uploaded content is not used to train AI models.
• To measure and improve our marketing, including advertising on Meta and Google.
• To comply with law and enforce our Terms of Service.

3. Google user data

Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We use Google sign-in data only to create and sign in to your account. We do not sell it, use it for advertising, or let humans read it except with your consent, for security, or as required by law.

4. How we share information

We do not sell your personal information. We share it only with:

• Service providers that host, store, process payments, send email or run AI processing for us, under confidentiality obligations.
• Advertising and analytics partners (e.g., Meta, Google) for ad measurement, limited to website activity data.
• Members of your organization, according to their roles.
• Authorities when required by law, or a successor in a merger or acquisition.

5. Customer data

Your organization owns the data it enters. We process it on your behalf to provide the service. Each organization's data is isolated from other organizations.

6. Retention

We keep account and customer data while your account is active. After an account or organization is deleted, we delete or anonymize its data within 30 days, except backups (removed within 90 days) and records we must keep by law.

7. Security

Data is encrypted in transit (HTTPS) and at rest, and access is restricted by organization-level permissions. No system is perfectly secure, but we work to protect your information.

8. Your rights and choices

Depending on where you live (including California under the CCPA/CPRA, Canada under PIPEDA, and the EU/UK under GDPR), you may have the right to access, correct, download or delete your personal information, object to or restrict processing, and opt out of targeted advertising. To exercise these rights email steve@mocapllc.com or follow our Data Deletion instructions. We will not discriminate against you for exercising them.

9. Children

CascadeCRM is a business tool not directed to anyone under 16, and we do not knowingly collect their information.

10. International transfers

We store data in the United States. By using the service you understand your information may be processed there.

11. Changes

We will post changes on this page and update the date above. Material changes will be notified by email or in the app.

12. Contact

Mojave Capital, LLC, 2230 N. University Parkway, Provo, UT 84604, USA — steve@mocapllc.com. See also our Contact page.